1. Information We Collect

We collect the following types of personal information:

1.1 Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Identification details (passport information, date of birth) for travel bookings
• Payment information (credit card details, billing address)
• Travel preferences and requirements (dietary restrictions, accessibility needs)
• Information you provide in communications with us
• Survey responses and feedback

1.2 Information Collected Automatically

• Usage information (pages visited, time spent on our site, click-through data)
• Device information (IP address, browser type, operating system)
• Location information
• Cookies and similar tracking technologies (as described in our Cookie Policy)

1.3 Information from Third Parties

• Information from social media platforms if you interact with us through these channels
• Information from business partners, such as airlines, hotels, and other travel service providers
• Information from payment processors and credit reporting agencies

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Provide and Improve Our Services

• Process and confirm your travel bookings
• Provide customer support and respond to your inquiries
• Personalize your experience on our website
• Improve our website, services, and business operations
• Develop new products, services, and features

2.2 Communication

• Send transactional emails regarding your bookings or account
• Send marketing communications about our services, promotions, and events (if you have opted in)
• Conduct surveys and collect feedback
• Respond to your comments, questions, and requests

2.3 Legal and Safety Purposes

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud and abuse
• Enforce our terms and conditions

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Travel Service Providers

We share necessary information with airlines, hotels, tour operators, transportation companies, and other travel-related service providers to fulfill your travel arrangements.

3.2 Business Partners and Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., immigration authorities, court order, or government request).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information with other third parties with your explicit consent.

4. International Data Transfers

As a travel agency specializing in international journeys, we may transfer your personal information to countries outside Australia, including the destinations you plan to visit. When we transfer personal information outside Australia, we take steps to ensure that your information receives adequate protection:

• We only transfer personal information to countries that have been deemed to provide an adequate level of protection under Australian privacy laws
• We use specific contracts or standard contractual clauses approved by the Australian government when transferring data to service providers
• For data transfers to the United States, we work with organizations that are certified under the Privacy Shield Framework

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

• Encryption of sensitive information
• Secure network infrastructure with firewalls
• Regular security assessments and testing
• Restricted access to personal information
• Regular backups

While we use commercially reasonable efforts to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations that require us to retain data for specific periods
• Statutes of limitations under applicable law
• Our legitimate business purposes

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access and correct your personal information that we hold. You can request a copy of your personal information or request that we correct any inaccurate information.

7.2 Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

7.3 Marketing Preferences

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us using the details provided below

7.4 Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.

9. Third-Party Links

Our website may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of these third-party sites and assume no responsibility for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: